2016 Summer Concert Series at Mission Hill
Frequently Asked Questions (FAQs)

How do I purchase tickets?

  •   ·   Online at SelectYourTickets.com or  by calling
  •   ·   Select Your Tickets at 250-762-5050
  •   ·   In Person at Prospera Place: 1223 Water Street
          Open Monday to Friday 9:30am to 5:30pm & Saturdays 10:00am to 4:00pm
  •   ·   In Person at Mission Hill Family Estate Wine Boutique
          We are unable to accommodate online, phone or mail orders at the Winery.
     

How much is the service fee?

The service fee is $7.50 for Concert-Only tickets and $9.50 for Dinner + Concert, Loggia Wine Lounge + Concert, and Chef's Artisan Sandwich + Concert packages. The fee is applicable to both Select Your Tickets and winery ticket purchases.

What if I need a refund or lost my ticket?

Tickets are non-refundable except in the unlikely event of a concert cancellation, at which point the tickets are refundable at the original point of purchase only. Lost tickets, either at the winery or though Select Your Tickets, cannot be replaced.

Where is "Will Call" Located?

Will Call is available at the Select Your Tickets Box Office until 5:00pm the day before the concert. Any remaining tickets at Will Call after this time will be available for pickup directly at Mission Hill Family Estate after 5:00pm on the day of the event. 

May I buy tickets the day of the show?

If available, day-of-show tickets may be purchased in the Mission Hill Family Estate Wine Boutique. There is no additional service charge for the day-of-show tickets if they are available.

Where do I find concert updates?

New shows could be added to the concert series and scheduled performances can sell out at any time. To view the current ticket availability, please search for tickets online at SelectYourTickets.com or call 250-762-5050 or via www.missionhillwinery.com

What if it rains? May I bring an umbrella?

All concerts are performed outside and are held Rain or Shine. Please dress for the weather and wear appropriate footwear for an outside, grassy area. There is no covered seating. Shade umbrellas are permitted only prior to the performance(s) and during intermission. Normal rain umbrellas will be permitted in inclement weather only.

May I bring a chair?

Dinner, lounge, and reception package guests will have seating provided at the base of the Amphitheatre in front of the stage. Concert-only tickets have seating provided in the raised bowl of the Amphitheatre. Seating selection is upon a first-come, first-serve basis when the gates open.

Is the concert series accessible to people with disabilities?

Yes, Mission Hill Family Estate is wheelchair accessible. Wheelchair access will be available during the performances at the top of the Amphitheatre. For additional questions please call 250-768-6400.

Is parking available at the Winery?

Yes. Limited on-site parking is available. Carpooling is encouraged. Parking attendants will direct cars to on-site and off-site parking areas. Parking is complimentary to all concert ticket holders. The winery gate typically opens two hours prior to the show start time.

May I bring my own food and beverage?

Unfortunately, guests are not permitted to bring outside food or beverages to the concerts. Our wine shop and kiosks will have a selection of Mission Hill Family Estate wines, non-alcoholic beverages, and a variety of food items from our culinary team. The British Columbia Liquor Control Board requires that any alcoholic beverage consumed on the winery grounds must be purchased directly at Mission Hill Family Estate during the performance. Our Wine Boutique and kiosks will remain open until 45 minutes into the performance to ticket holders only. No other beer, spirits, or wine brands are permitted anywhere on the winery grounds.

What time does the Concert start?

The concert will begin at 7:30pm. Each concert is roughly two hours in length.

May I bring a pet?

Mission Hill Family Estate does not permit pets into the winery grounds. For the comfort and safety of all, please leave your pet at home.

Are children permitted to attend the Concert?

Yes. Please be aware that due to the artist contracts and venue capacity, a ticket is required for all children three years of age and older.

Will I be able to stand and dance during the performance?

We ask that you be courteous to those around you and respectful of the artist's performance.

Is smoking permitted?

Mission Hill Family Estate is a non-smoking facility. Smoking is permitted in the "Designated Smoking Area" just outside the Keystone only. There is no smoking within the winery grounds.

Are taxi's available following the concert?

Yes. There will be taxis available upon conclusion of the concert. We strongly encourage all attendees to plan ahead and designate a driver so everyone gets home safely.

Will CDs and other merchandise be available?

If available, merchandise will be located on the upper courtyard lawn. Artist merchandise is provided by the tour, and some artists do not carry merchandise with them.

Where is Lost & Found located?

All lost and found items are kept in a secure location at the winery. During a concert, please contact any of our security personnel to inquire about your item. After the performance, you can reach out to our Catering & Events Manager at 250-768-6409 about any lost items.

Are winery tours available on concert days?

Yes. Tours are available on concert days, and it is recommended that you book in advance by visiting www.missionhillwinery.com or by calling 250-768-6483. The winery estate and Wine Boutique close at 4:00pm on performance days.

May I make a reservation at the Terrace Restaurant for the evening?

Yes. The Terrace Restaurant is available to be booked as part of the Concert + Dinner ticket package only. The Concert + Dinner packages are quite popular and sell out quickly. Regular, non-ticketed dinner reservations are unavailable on concert nights; however, you are welcome to join us for lunch in the afternoon.