2015 Summer Concert Series at Mission Hill
Frequently Asked Questions (FAQs)
How do I purchase tickets?
Online at SelectYourTickets.com or
Select Your Tickets at 250-762-5050.
In Person at Prospera Place: 1223 Water Street
Open Monday to Friday 9:30am to 5:30pm & Saturdays 10:00am to
In Person at Mission Hill Family Estate Wine
Open daily from 10:00am to 5pm (May 4th-June 26) and 9:30am to
7:00pm (June 27-August 15).
We are unable to accommodate online, phone or mail
orders at the Winery.
How much is the service fee?
The service fee is $7.50 for Concert only tickets and
$9.50 for Dinner + Concert, Loggia Wine Lounge + Concert and
Reception + Concert packages. The fee is applicable both via Select
Your Ticket and at the Winery.
What if I need a refund or lost my
Tickets are non-refundable except in the event of a
cancellation, and then tickets are refundable at the original point
of purchase only. Lost tickets at the Winery or through Select Your
Tickets cannot be replaced.
Where is "Will Call" Located?
Will Call is Available at the Select Your Tickets Box
Office until 12:00 noon the day prior to the
Concert. Any remaining tickets at Will Call after this time will be
available for pick up directly at Mission Hill Family Estate
after 5:00pm on the day of the
May I buy tickets the day of the show?
If available, day of show tickets may be purchased at the
Mission Hill Family Estate Wine Boutique until
3:30pm. There is no additional charge for the day of show
tickets when they are available.
Where do I find concert updates?
New shows could be added to the concert series and
scheduled performances can sell out at any time. To check on the
most current ticket availability please search for tickets online
at SelectYourTickets.com or call 250-762-5050 or
What if it rains? May I bring an
All concerts are performed outside and are held
Rain or Shine. Please dress for the weather and
wear appropriate footwear for an outside, grassed area. There is no
covered seating. Shade umbrellas are permitted only prior to the
performance(s) and during intermission. Normal rain umbrellas will
be permitted in inclement weather only.
May I bring a chair?
Dinner, lounge and reception packages guests will have
seating provided on the base of the Amphitheatre in front of the
stage. Long Table Dinner package ticket holders will have reserved
seating in the first three rows of the Amphitheatre. Concert only
tickets have seating provided in the raised bowl of the
Amphitheatre. Seating location is based upon first-come,
first-choice basis, when the gates open. There are seats provided
for all guests.
Is the concert series accessible to people with
Yes. Mission Hill Family Estate is wheelchair accessible.
Wheelchair access will be available for the performances at the top
of the Amphitheatre. For additional questions please call
Is parking available at the Winery?
Yes. Limited on-site parking is available. Carpooling is
encouraged. Parking attendants will direct cars to on-site and
off-site parking areas. Parking is provided complimentary to
concert ticket holders. Gates to the Winery typically open two
hours prior to the show start time.
How do I get to the Winery?
Mission Hill Family Estate is located in West Kelowna,
British Columbia approximately 15 minutes from downtown Kelowna.
For further information on maps and driving directions please click here.
May I bring my own food and beverage?
No outside food and beverage is permitted to be brought
into the winery grounds during the performances. You will be able
to purchase a selection of artisanal food products at our
designated kiosks. These items are crafted by our culinary team and
pair nicely with the wines available at the kiosks.
The British Columbia Liquor Control Board requires that any
alcoholic beverage consumed on the winery grounds must be purchased
directly at the Mission Hill Family Estate Wine Boutique or kiosks
during the performance. Our Wine Boutique will be open until
intermission, to ticket holders only. No other beer, spirits or
wine brands are permitted anywhere on the winery grounds and will
What time does the Concert start?
The concert will begin at 7:30pm. Each concert is roughly
two hours in length.
May I bring a pet?
Mission Hill Family Estate does not permit dogs into the
winery grounds. For the comfort and safety of all, please leave
your pet at home.
Are children permitted to attend the
Yes. Please be aware that due to artist contracts and
venue capacity a ticket is required for all children three years of
age and older. No exceptions.
Will I be able to stand and dance during the
We ask that you be courteous to those around you and
respectful of the artist's performance.
Is smoking permitted?
Mission Hill Family Estate is a non-smoking facility.
Smoking is permitted in the "Designated Smoking Area" just outside
the Keystone only. There is no smoking
within the winery grounds.
Are taxi's available following the
Yes. There will be taxis available upon conclusion of the
concert. We encourage all attendees to plan ahead and designate a
driver so everyone gets home safely.
Will CDs and other merchandise be
Artist merchandise is provided by the tour, some artists
do not carry merchandise with them. If available, merchandise will
be located on the upper courtyard lawn.
Where is Lost & Found located?
All lost and found items are kept in a secure location at
the winery. During a concert, please contact any of our Security
personnel to inquire about your item. Anytime following a show,
please contact our Reception Desk at 250-768-6400.
Are winery tours available on concert
Yes. Tours are available on the performances days and it
is recommended that you book in advance by visiting www.missionhillwinery.com or call 250-768-6483.
The Wine Boutique and grounds close at 4:00pm on performance
May I make a reservation for the Terrace Restaurant for
Yes. The Terrace Restaurant is available to be booked as
part of the Concert + Dinner ticket package only. The Concert +
Dinner packages are quite popular and sell out
Preferred Hotel Partners for the 2015 Summer Concert
Delta Grand Resort
1-888-890-3222 or 250-763-4500
Sparkling Hill Resort